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1

A Five-Step Method to Tune Your ITSM Processes

Galup, Stuart D., Dattero, Ronald

Journal:

Information Systems Management

Year:

2010

Language:

english

File:

PDF, 299 KB

english, 2010

2

The five‐tier knowledge management hierarchy

Hicks, Richard C., Dattero, Ronald, Galup, Stuart D.

Journal:

Journal of Knowledge Management

Year:

2006

Language:

english

File:

PDF, 489 KB

english, 2006

3

An overview of IT service management

Galup, Stuart D., Dattero, Ronald, Quan, Jim J., Conger, Sue

Journal:

Communications of the ACM

Year:

2009

Language:

english

File:

PDF, 529 KB

english, 2009

4

The knowledge audit: Meta-Matrix analysis

Dattero, Ronald, Galup, Stuart D, Quan, Jing ‘Jim’

Journal:

Knowledge Management Research & Practice

Year:

2007

Language:

english

File:

PDF, 153 KB

english, 2007

5

Knowledge Management Systems

Galup, Stuart D., Dattero, Ronald, Heeks, Richard C.

Journal:

Information Resources Management Journal

Year:

2002

File:

PDF, 145 KB

2002

6

A metaphor for knowledge management: explicit islands in a tacit sea

Hicks, Richard C., Dattero, Ronald, Galup, Stuart D.

Journal:

Journal of Knowledge Management

Year:

2007

Language:

english

File:

PDF, 166 KB

english, 2007

7

[ACM Press the 2007 ACM SIGMIS CPR conference - St. Louis, Missouri, USA (2007.04.19-2007.04.21)] Proceedings of the 2007 ACM SIGMIS CPR conference on 2007 computer personnel doctoral consortium and research conference The global information technology workforce - SIGMIS-CPR '07 - Information technology service management

Galup, Stuart, Quan, Jim J., Dattero, Ronald, Conger, Sue

Year:

2007

Language:

english

File:

PDF, 1.80 MB

english, 2007

8

[ACM Press the 2007 ACM SIGMIS CPR conference - St. Louis, Missouri, USA (2007.04.19-2007.04.21)] Proceedings of the 2007 ACM SIGMIS CPR conference on 2007 computer personnel doctoral consortium and research conference The global information technology workforce - SIGMIS-CPR '07 - IT service management

Galup, Stuart D., Conger, Sue, Dattero, Ronald, Orr, Anthony, Palmer, Ron, Probst, Jack, Kontogiorgis, Paul

Year:

2007

Language:

english

File:

PDF, 180 KB

english, 2007

9

The enterprise knowledge dictionary

Galup, Stuart D, Dattero, Ronald, Hicks, Richard C

Journal:

Knowledge Management Research & Practice

Year:

2003

Language:

english

File:

PDF, 187 KB

english, 2003

10

Programming languages and gender

Dattero, Ronald, Galup, Stuart D.

Journal:

Communications of the ACM

Year:

2004

Language:

english

File:

PDF, 1.73 MB

english, 2004

11

[ACM Press the 1998 ACM SIGCPR conference - Boston, Massachusetts, United States (1998.03.26-1998.03.28)] Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research - SIGCPR '98 - The use of temporary managers and employees in a local government information systems services department

Galup, Stuart, Saunders, Carol, Cerveny, Robert

Year:

1998

Language:

english

File:

PDF, 637 KB

english, 1998

12

It Pays to Be Agile

Dattero, Ronald, Galup, Stuart D., Kan, Alan, Quan, Jing

Journal:

Journal of Computer Information Systems

Year:

2017

Language:

english

File:

PDF, 727 KB

english, 2017

13

An Explorative Study of Age Discrimination in IT Wages

Quan, Jing, Dattero, Ronald, Galup, Stuart D.

Journal:

Information Resources Management Journal

Year:

2008

Language:

english

File:

PDF, 853 KB

english, 2008

14

An Explorative Study of Age Discrimination in IT Wages

Quan, Jing, Dattero, Ronald, Galup, Stuart D.

Journal:

Information Resources Management Journal

Year:

2008

File:

PDF, 853 KB

2008

15

The Compensation Benefit of ITIL® Skills and Certifications

Galup, Stuart Diaz, Dattero, Ronald, Quan, Jing

Journal:

International Journal of Service Science Management Engineering and Technology

Year:

2016

Language:

english

File:

PDF, 953 KB

english, 2016

16

Knowledge Management Systems

Galup, Stuart D., Dattero, Ronald, Heeks, Richard C.

Journal:

Information Resources Management Journal

Year:

2002

Language:

english

File:

PDF, 145 KB

english, 2002

17

Information Technology Wages and the Value of Certifications: A Human Capital Perspective

Quan, Jim J., Dattero, Ronald, Galup, Stuart D.

Journal:

Communications of the association for information systems

Year:

2007

File:

PDF, 283 KB

2007

18

Assessing Gender Differences in Software Developers Using the Human Capital Model

Dattero, Ronald, Galup, Stuart D., Quan, Jing ("Jim")

Journal:

Information Resources Management Journal

Year:

2005

File:

PDF, 505 KB

2005

19

DNA Model of IT Service Assets

Galup, Stuart D., Dattero, Ronald, Groll, Jayne

Journal:

International Journal of Service Science Management Engineering and Technology

Year:

2011

File:

PDF, 1.47 MB

2011